Welcome to Games Galore KE. These Terms and Conditions outline the rules and guidelines for using our website and purchasing products from us. By accessing this website or placing an order, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please discontinue use of the website.
1. About Games Galore KE
Games Galore KE is an online and retail gaming store based in Nairobi, Kenya, offering products including video games, gaming consoles, gaming accessories, board games, card games, and collectibles. We aim to provide accurate product information, secure shopping, and reliable customer support.
2. Website Use
By using this website, you confirm that you are at least 18 years old (or accessing the website under parental/guardian supervision), will use this website only for lawful purposes, and will not misuse, interfere with, or attempt to damage our services. Unauthorized use may result in restricted access and possible legal action.
3. Product Information and Pricing
We do our best to ensure that all descriptions, images, pricing, and availability are accurate and updated regularly. However, minor errors in descriptions or specifications may occur. Availability and pricing may change without notice. All prices listed on the website are in Kenyan Shillings (KES).
Games Galore KE reserves the right to correct errors, update information, limit quantities purchased per customer, or cancel orders affected by incorrect pricing or product details. Orders will only be processed after successful payment confirmation using our approved payment methods.
4. Shipping and Delivery
We aim to process and dispatch orders as quickly as possible. Delivery timelines vary depending on customer location, courier services, and product availability. While we strive to meet estimated delivery times, Games Galore KE is not liable for delays caused by third-party courier providers. Customers are responsible for providing accurate and complete delivery information during checkout.
5. Returns, Exchanges, and Refunds
All purchases made on our website are subject to our specific Return & Refund Policy.
- Returns and exchanges are accepted for defective or damaged items only.
- Any defect or damage must be reported on the same day of delivery via Call, Text, or WhatsApp at 0790008326.
- Items must be returned with their original condition and packaging, accompanied by proof of purchase.
- Customers are responsible for paying their own shipping costs for returning items to our physical shop. Approved refunds are processed within 3 business days.
6. Warranty Disclaimer
Some products sold on our website may include manufacturer warranties where applicable. Unless expressly stated otherwise, Games Galore KE does not provide additional warranties beyond those offered by the original manufacturers. Products are provided “as available” and “as supplied.”
7. Prohibited Activities & Account Security
If you create an account, you are responsible for maintaining the confidentiality of your login details. Users may not engage in fraudulent activities, attempt unauthorized system access, upload malicious code, misrepresent identity information, or scrape content from this website. Violations will result in immediate account suspension or legal action.
8. Intellectual Property
All content on this website, including logos, branding, images, text, and website design, is the property of Games Galore KE or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or distribute content without written permission.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Games Galore KE shall not be held liable for any loss of profits, business interruption, data loss, or indirect damages. Our total liability relating to any transaction shall not exceed the absolute amount paid for the affected product.
10. Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya. Any disputes arising from the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of Kenyan courts.
11. Changes to These Terms
Games Galore KE reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes become effective immediately upon publication on the website.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us directly via our verified business details:
- Physical Address: Veteran House, 8th Floor, shop 807, Moi Avenue
- Phone/WhatsApp: 0790008326
- Email: info@gamesgalore.co.ke