Returns & Refunds Policy

At Games Galore KE, we strive to ensure every gamer is satisfied with their purchase. Every order undergoes inspection and secure packaging process before dispatch. Please review our policy regarding returns, exchanges, and refunds below.

1. Return Eligibility

We accept returns and exchanges only for products that arrive in the following conditions:

  • Defective (mechanical or software failure out of the box).
  • Damaged (physical damage sustained during transit).

Conditions for Return:

  • Issues must be reported on the same day of delivery.
  • Items must have their original packaging with all accessories, manuals, and inserts included.
  • The product must show no signs of additional wear or unauthorized tampering.

2. How to Initiate a Return

To start a return, please contact us immediately upon noticing the defect:

  • Phone/WhatsApp: 0790008326
  • In-Person: Visit our shop at Veteran House, 8th Floor, shop 807, Moi Avenue
  • Shipping: You may organize a drop-off or courier delivery back to our shop location.

3. Exchanges and Refunds

Once your return is received and inspected, we will get back to you on the same day.

  • Exchanges: If the item is confirmed defective, we will offer a direct exchange for the same model (subject to stock availability) or an agreed option.
  • Refunds: If an exchange is not possible, a refund will be processed. Refunds are typically completed within 3 business days via the original payment method or an agreed-upon mobile money transfer.
  • Non-Returnable Items: We do not accept returns for “change of mind” or items damaged due to customer mishandling.

4. Shipping Costs

  • Customers are responsible for paying the shipping costs for returning an item to our shop.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of the initial delivery shipping will not be included in your refund amount.

5. Contact Information

If you have questions regarding your order or need assistance with a technical issue, please reach out to our team:

  • Address: Veteran House, 8th Floor, shop 807, Moi Avenue
  • Nairobi 00100
  • Kenya
  • Phone: +254 790 008 326
  • Business Hours:  Mon-Sat 9 AM – 8 PM; Sun 10 AM – 7 PM